Knowledgebase: Company Policies
Privacy Policy
Posted by - NA -, Last modified by Ruchir Shastri on 25 October 2016 11:14 AM

Personal Information Collected

In the course of serving our customers Softsys Hosting receives, stores and transmits data that may be private or sensitive.  Some of these data are provided to us by our customers in order that we may provide service. Examples of these data include your business name, telephone number and credit card information.

Other data is created and stored by Softsys Hosting as we configure and maintain customers' service. Examples of this data include your choice of service and logs of your account activity. Softsys Hosting also uses cookies to track usage of our website in aggregate.

In case you decide to make payments via ACH bank transfer, you agree to Plaid’s Privacy Policy - we use Plaid’s services to perform verification of ownership of bank account. If you use ACH bank transfer through our system, you agree that information will be treated in accordance with Plaid’s privacy policy. You You also authorize granting Plaid the right, power and authority to access and transmit the data as reasonably necessary for Plaid to provide the Service to you. 

Disclosure of Customer Information and Communications

Softsys Hosting will not disclose its customers' personal and account data unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Softsys Hosting, Softsys Hosting's customers, or others, or where Softsys Hosting has a good faith belief that the law requires such disclosure.

Softsys Hosting also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Softsys Hosting stores or transmits for its customers.

The circumstances under which Softsys Hosting will disclose such electronic customer communications are when:    

* it is necessary in order to provide service to the customer;
* it is necessary to protect the legitimate interests of Softsys Hosting and its customers; and    
* it is required to cooperate with interception orders, warrants, or other legal process that Softsys Hosting determines in its sole discretion to be valid and enforceable; and    
* it is necessary to provide a law enforcement agency when the contacts are inadvertently obtained by Softsys Hosting and appear to pertain to the commission of a crime.


Modification of Customer Information

Customers may modify their personal information from members / client portal or by emailing billing[@] or by opening a helpdesk ticket.


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